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SUMMER 2011 NEWSLETTER
Quality Counts!
We have been very successful this year in having the maximum possible number of quality points awarded to our practice - a total of 1000. GP practices in Scotland are assessed on all aspects of the care and service offered to their patients and points are awarded accordingly. Very few practices in Scotland have achieved this high standard and we are the only local practice to do so.
We hope to continue to provide a top quality service and if you have any suggestions we are always pleased to hear from you. Please contact Dr Iain McColl or Lorraine Greenwood with your comments.
Extended Opening Hours.
For the past year we have been holding surgeries on Monday evening until 8pm and on Wednesday and Thursday morning from 7.30 am. There has been some confusion about the arrrangements, which we would like to clarify.
If you would like to see a doctor during these times an appointment must be made by contacting reception DURING NORMAL OPENING HOURS. This is because the surgery is staffed only by one doctor and security staff during extended hours. Unfortunately the doctor will not be able to see you if you attend during these times without an appointment. If an emergency arises before 8am or after 6pm you should contact NHS 24 as usual.
We would also ask that if possible you should attend the normal daytime surgery so that these extra appointments can be kept open for patients who would otherwise have difficulty in attending during normal hours. This is also to your benefit, as during daytime hours the Practice Nurse and other staff will also be available in the Practice.
Antenatal services
Thornliebank Health Centre is now the centre for antenatal care for much of the south side of Glasgow. The clinic is held every Thursday and is run by midwives from the Southern General Hospital.
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